Violence and Agression Training

Violence and aggression in the workplace are serious concerns that can significantly impact the well-being of employees and the overall safety of an organisation. These incidents can range from verbal harassment and intimidation to physical assaults. This training program is specifically designed to equip employees, managers, and supervisors with the skills to recognise early warning signs, effectively manage aggressive behaviour, and maintain a safe working environment. The course covers not only preventative measures but also how to respond when an incident does occur, ensuring participants can protect themselves and others.

Course Overview

This Violence and Aggression Training focuses on empowering participants with the practical knowledge and skills required to handle workplace conflict and aggressive situations professionally and safely.

The training combines theoretical learning with practical exercises, providing real-world strategies for de-escalation and personal safety. Through interactive scenarios and role-playing, attendees will be better prepared to respond to incidents of aggression, ensuring both their safety and the safety of their colleagues.                                 

The course is ideal for employees in high-risk sectors such as healthcare, customer service, retail, education, social work, and security, but it is applicable to any workplace where there may be a risk of violence or aggression. Whether you deal with the public, clients, or colleagues, this training ensures that everyone understands how to maintain composure and apply effective conflict management techniques.

Course Content

The course is divided into modules that gradually build on each other, covering essential topics such as:



Understanding Workplace Violence and Aggression

• Definition of workplace violence and aggression, including psychological and physical forms
• The effects of workplace aggression on individuals and organisations, including legal implications.
• Identifying high-risk environments and common triggers.

Risk Assessment and Early Warning Signs

• Conducting a risk assessment to evaluate potential threats in the workplace.
• Recognising early warning signs of aggressive behaviour in customers, clients, or colleagues.
• The psychology of aggression: Understanding the factors that contribute to violent behaviour.

Prevention and Conflict Avoidance Strategies

• Proactive steps to reduce the risk of violence before it escalates.
• How to design safer work environments to minimise conflict.
• Practical communication strategies to defuse tension and prevent escalation.

De-escalation Techniques

• Techniques for calming aggressive individuals through verbal and non-verbal communication.
• Active listening skills to understand and address concerns without conflict.
• Body language and tone of voice: How to convey calmness and authority without provoking aggression.

Handling Confrontation and Personal Safety

• Best practices for handling aggressive encounters safely.
• Defensive techniques to protect yourself and others from physical harm.
• Practical role-playing exercises to simulate real-world scenarios.

Post-Incident Procedures and Support

• How to document incidents of violence and aggression.
• Understanding your organizations policies and legal obligations.
• Emotional and psychological support for employees involved in violent incidents.

Legal Framework and Organizational Responsibilities

• Overview of relevant health and safety regulations.
• The employer’s duty of care in relation to violence and aggression.
• Legal rights and protections for employees.

Why Should You Attend this Training?

Workplace violence and aggression are risks that can affect anyone, regardless of their role or industry. By attending this training, you will:

• Protect yourself and your colleagues: Learn how to stay safe and respond effectively during aggressive encounters.
• Enhance your confidence: Gain the skills to manage confrontational situations with calmness and authority.
• Prevent conflicts before they escalate: Understanding early warning signs can help you de-escalate situations before they become dangerous.
• Ensure compliance with regulations: Many industries have legal requirements to provide training on violence and aggression in the workplace. This course ensures you meet those standards.
• Support a safer workplace culture: Empower employees at all levels to contribute to a safe, positive, and respectful work environment.
• Reduce costs associated with workplace violence: Avoid the financial and reputational damage that can arise from incidents of violence in the workplace.

Frequently Asked Questions

Enroll Now

Do you want to join the safety representative training and become a better safety representative for your organization? Feel free to contact us today:

Phone: +353 57 8640505

Email: info@celticsafetytraining.ie

Address: Office 1 & 2, Camsaw Building, Unit 12, Portarlington Business Park, Canal Rd, Co Laois